Terms & Conditions
At Jencel, our aim is to provide a fast & efficient service. Customer satisfaction is a priority and if there is an occasional error or problem you can be confident we will do our best to resolve it. Please let us know within a couple of days of any shortages, mistakes, or damaged goods.
The findings and beads are only made of sterling silver if stated. The sterling beads and findings will have their own category.
We have made every effort to display & describe all the items accurately. The colour of the beads may vary slightly from the photographs due to lighting conditions and angles, and also the patterns on some stones may vary. The photos show the beads and findings larger than real size, so that you can see them in detail.
All goods are sold under United Kingdom legislation.
We accept payment through Paypal or, if you live in the uk, by personal cheque or postal order. If you pay by cheque we will need to wait until the cheque has cleared before we despatch your order.
Paypal is an entirely secure way or paying online and means we can take just about any credit card in the world (and most debit cards too). Please note: You do not need a Paypal account to pay by Paypal –At the shopping cart screen you will be presented with something like the image below. Simply click "Continue" to pay without setting up an account.
To pay by cheque or postal order please use the shopping cart in the normal way to keep track of what you’re buying, but instead of going to Checkout, print your Shopping Cart, including postage, and post it to us with your cheque.
For orders up to £10, UK postage is £1.50.
For orders between £10 and £30, UK postage is £2.00.
For orders over £30, UK postage is free.
If you pay by Paypal, these amounts will be automatically added to you Shopping Cart. If you pay by cheque, please include the relevant postage amount.
Non UK Customers - Please select the relevant Postage and Packing rates for your country on the International Postage page. You will still benefit from a reduced rate for orders over £30, and can choose to insure your parcel if you wish. If you don't choose insurance, your parcel will be sent uninsured, and at your own risk.
All orders under £70 will be sent by Royal Mail First Class Delivery, and will be posted to you within 2 working days of receiving your order.
Orders over £70 will be sent by Royal Mail Recorded Delivery, and will require a signature on delivery.
We aim to keep stock levels high enough to meet demand, but occasionally items sell out before we have a chance to order more stock.
We hope you are delighted with your purchase however you have the right to return an item within 7 days of receiving it, for a refund. Goods must be returned unused and in the original packaging. If you return goods to us we can only refund the price of the item. Our postage costs in sending you the item, or your postage costs in returning it to us, are non-refundable unless the item is faulty or damaged in transit. Refunds will be made through Paypal, so if you have paid by cheque, we will need an email address to make the refund.
If there are any problems with your goods (eg. any missing, faulty or damaged items) please let us know within 5 days.
Special orders (ie. an item, or a quantity of an item, that we have ordered for you at your request) are not returnable.
Your personal details e.g. address & email address will not be used for any other purpose other than for your purchase.
Your Consumer Rights
Your statutory rights as a consumer are protected by the relevant UK legislation.
All content on this site including designs, photographs, logos & graphics are Copyright © Jencel (all rights reserved.)
Permission has been obtained to photograph any jewellery where required. The copyright of the original designs lie with their respective owners.