Terms & Conditions

  At Jencel, our aim is to provide a fast & efficient service. Customer satisfaction is a priority and if there is an occasional error or problem you can be confident we will do our best to resolve it.

  The findings and beads are only made of sterling silver if stated. The sterling beads and findings will have their own category.
  All findings comply to the EEC Low Nickel regulations

  We have made every effort to display & describe all the items accurately. The colour of the gemstones may vary slightly from the photographs due to lighting conditions and angles, and also the patterns on some stones may vary (especially on turquoise and shell jewellery).

All prices include UK VAT.

Our VAT no. is: 745 8627 93

Payment

  We accept payment through Paypal or, if you live in the uk, by personal cheque or postal order. If you pay by cheque we will need to wait until the cheque has cleared before we despatch your order.

  Paypal is an entirely secure way or paying online and means we can take just about any credit card in the world (and most debit cards too).  Please note: You do not need a Paypal account to pay by Paypal –At the shopping cart screen you will be presented with something like the image below. Simply click "Continue" to pay without setting up an account.

  To pay by cheque or postal order please use the shopping cart in the normal way to keep track of what you’re buying, but do not proceed to checkout. Instead simply copy the details into an email to us, and we will email you back an invoice that includes postage and packaging. You then send us the cheque of that amount payable to "Jencel", and as soon as it's cleared we will despatch your jewellery.

Postage & Packing - New Lower P%P Costs!

  The prices quoted for jewellery do not include postage & packing.

  The rates are as follows:

  If you pay for your purchase by Paypal, your postage will be calculated at the checkout stage (you get to see the total amount you’re paying before you pay).
  If you pay by cheque or postal order just email us and we’ll email you back with an invoice for the total amount payable.

Delivery

All orders under £70 will be sent by Royal Mail First Class Delivery, and will be posted to you within 2 working days of receiving your order.

Bead orders over £70 will be sent by Royal Mail Special Delivery

Please contact us if you have not received your goods within 10 working days.

Stock

  Don't see the item/colour you want in the drop down menu? That's probably because it's out of stock. We aim to keep stock levels high enough to meet demand, but occasionally items sell out before we have a chance to order more stock.
Occasionally it may happen that an item goes out of stock before we are able to mark it as such, if for example we have a run on an item. If this happens we will contact you. If the item is due in stock in a few days we can send it then. If not we can send you a credit note, a substitute item of the same value or, if you have paid by Paypal, a refund.

Returns

  We hope you are delighted with your purchase however you have the right to return an item within 7 days of receiving it for a credit note, an item of the same value, or, if you have paid by Paypal, a refund. For hygiene reasons earrings & ear wires are non returnable unless faulty or damaged in transit. Goods must be returned unworn and in the original packaging.  If you return goods to us we can only refund the price of the jewellery. Our postage costs in sending you the item, or your postage costs in returning it to us, are non-refundable unless the item is faulty or damaged in transit.

New Ear Piercing

  Our jewellery and our findings are not suitable for use during the period of epithelization (new ear piercing).

Privacy

  Your personal details e.g. address & email address will not be used for any other purpose other than for your purchase.
  We are an independent retail shop, not linked to any other organisation, and your details will not be shared with or passed on by us any other party.
  Because we use Paypal, your credit or debit card details do not come to our website, and nobody at Jencel has access to them

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Your Consumer Rights

  Your statuary rights as a consumer are protected by the relevant UK legislation.

Copyright

  All content on this site including photographs, logos & graphics are Copyright © 2005 - 2008 Jencel (all rights reserved.)

Permission has been obtained to photograph any jewellery where required. The copyright of the original designs lie with their respective owners.